Supersonic is a *** company

I’m lost for words, over and over again supersonic keeps proving just how *********** they are. Poor customer service, agents don’t even understand their own products. I’m disgusted with this company.

On the 17th of July 21, I made contact with your call center notifying that I will be moving to a new house and need the WiFI re-installed to my new home.

I was advised that this process will take about 14 working days, which includes the installation team sent out to the old address to take the box on the wall and to the new house to re-install it there.

On Friday the 30th I received a call and was advised that supersonic has requested that I get a new Wifi installation - which I responded that’s not what I asked for. I explained that I have WiFi already I just need it re installed n re rooted where I’m going.

Since Friday the 30th I’ve called in countless times - whenever I request a call back I get cut off. When I get to speak to someone I get promised that this will be escalated and I will be contacted back the following day but from the 4 promises no one has called me back. It really is tiring going back & forth on this.

I pay to get this connection, I paid to get a connection this month but as things are going it’s quite clear that I’m not gonna get assistance, just like the 1st ordeal I went through when I first took out this deal. With me making payments for sister’s connection which is not working and it has been 3 months but I’m getting debited for no service with promises “I’ve escalated this n we will call you back”. I will gladly like to get help by tomorrow if not PLEASE NOTE: I need a full refund that I paid for this moth and this agreement cancelled.