Supersonic - If you join them, you better pray you don't get any issues and there is a human on the other end. Chances likely are 1 in a 1000

I'm not someone who generally writes reviews for companies but the fact that I need to create an account to just get this review up should tell how frustrated I am with thie company. I managed to place an order with Supersonic at the beginning of May for a fibre line to be installed. I tried to get in contact with support a day after I placed the order to ensure that everything was in order as I did not receive a confirmation email acknowledging. I could find no details on the site other than a whatsapp number and an email (which I later found out was no longer being monitored). After moving through the automated bot responses on the whatsapp line, it would around 22 hours before I would a response. No acknowledgement of the wait I had been on or even an explanation. Just another generic canned response that didn't even address the matter. Following this, I received a call where they explained that they would be sending me updates on my order on my email (a promise they have yet to fufill to this day). I received no feedback for a month having to check in every week or so to make I was still getting an order and every time I was still waiting hours for a response on the whatsapp line (anywhere between 2 and 8 hours per message) until the 1st of June when they just stopped responding to me altogether. I eventually get hold of an agent who I made a request to speak with some form of management (as I wanted to get someone with at least some level of competence) but the agent actively REFUSED to put me through. They later changed their mind and confirmed that they would speak to manager however I have yet to here from them. I then cancelled my service and still received no confirmation that it was cancelled causing me to CALL IN SO I COULD CONFIRM WITH THEM THAT MY ORDER WAS CANCELLED. For real, the experience with Supersonic is terrible.

They may apparently have the fastest and most stable line of most fibre providers but you had better hope nothing goes wrong because nobody is going to help you and just when you think there is a an answer, it's a chat bot. If you're consider joining them, take it from someone who has gone through the circus that this their customer support: DON'T!