Supersonic Heart Attack!

I can recite the script that your sales support team uses. (Imagine this in 13 varying degrees of enthusiasm) What is your ID number? When did you place your order 7 to 14 working days sir. (which planet's working weeks are in 7day intervals? who did the operations research to thumb suck this waiting period and what is the reasoning behind this?)

Here is my problem. I am relocating to a new house. The area is serviced by an MTN Fibre backbone (heaven only knows who benefited from this tender), hence I have 2 options for an ISP this is the suggested ISP for the Estate. This house has a fibre connection point already. I need a router and activation. My order was placed on the 23rd of September and I am still waiting just for this. The PM assigned to my order is Tyron Naidoo, who has done nothing on my order since the 28th of September, I received an email on the 5th of October saying my order is being prepped and will be dispatched today. Hahahahahaha. They must be on Venus (243 Earth days for 1 day on Venus), they must have a never ending work day over there(Ahg Shame😢). Myself and my wife work from home, we can not work. had to put in leave because of this. This is now putting our jobs on the line. I have spent a total of at least 6 hours on the phone listening to how "important" my call is and to "please wait", my call is being transferred to a "Superstar". I really feel sorry for your 50 newly trained superstars, because they have one function and that is to stall all complaining customers while PMs like Tyron Naidoo sits and manages one thing and that is to find more inefficient ways to waste oxygen. I honestly think someone should check on Tyron as I am not sure he is still with us.

You are the worst ISP I have ever come across. I can not wait to see how many working days it takes to solve a support query on my Fibre line when I get it..... Maybe Next Year!!!!!!!!!