Supersonic FTTH customer service

So far I'm fairly disappointed with the level of customer service received.

1.I had called them early in October to arrange that all be out in place by the 31st and was assured it would be quick process to switch over as I already have my previous setup.

2. Today is the 10th November and I still don't have an active line after communicating with supersonic on WhatsApp and by telephone.

3. While I was in the process of switching my line I was told to call open server myself to get the b-number for my line, after struggling for 3 hours with open serve I was given a username and password with no active line. Furthermore I feel that the agent handling my switch should have phoned openserve for the required info instead of asking a client to deal with open serve.

4. I'm currently waiting for a number of hours waiting for a coordinator to let me know my line is active but I have heard nothing do far.

5. I can't comment on the service itself but so far it seems that customer service is definitely an issue with this company