SUPERSONIC FIBRE ( PATHETIC SERVICE )

In November i asked for fibre at my new premises, i was told that there is no fibre in the area as yet but I can get broadband. i agreed to it and heard nothing!! In December I cancelled for lack of service delivery I.e no updates as to new package and or delivery... SINCE THEN MY ACCOUNT HAS BEEN DEBITED FOR A 100MEG LINE THAT I DON'T HAVE!!!! I HAVE SPOKEN TO COUNTLESS OF PEOPLE WHICH ALL HAVE SEEN MY LOG CALLS AND NOTES ON THERE SYSTEM AND STILL AGAIN ON MONDAY THEY DEBITED R 2,775.93 FOR A CANCELLATION FEE. I PHONED AGAIN AND STILL NO-ONE COULD ASSIST ME.. AS I WANT MONEY TO RE FUNDED BACK INTO MY ACCOUNT.. ITS ABOSOLUTLY THE WORST SERVICE PROVIBER I HAVE EVER CAME ACROSS. DO NOT EVER USE THEM!!!!!!!!!!!!!