Supersonic fibre

A payment was made on June 16 2021, which normally reflect immediately, but for whatever reason it didn't. I called to check what's happening cause we work from home. Called two agents of Supersonic and sent proof of payment for verification. We haven't heard from them. 3 days later the matter hasn't been resolved. We taken from agent to the other. They don't know what to do. They tell us the matter has been escalated and a manager will contact us soon. For 3 days we are told that same thing, one agent said they can only help me on Tuesday 22 June cause the voucher expired. What nonsense is that. 3rd day home not working and risking our jobs because of *********** Supersonic. Very poor call center services