Supersonic Fibre - Cape Town - What a useless service provider!

After a month of trying to sort out my line speed - i am still sitting on hold with technical department. They upgraded me in September last year to a 15/15 speed. I am still sitting on a 10\15 speed whilst I have been paying for the 15/15.

After chatting to numerous call agents, logging calls, logging case numbers, still waiting for a "project Manager' to call me back to see what is wrong with the line.

So what does one do when Supersonic have no emails to complain to, no recognition of sitting on the telephone on hold for 20 minutes at a time @ 10 phone calls per week.

Utter disgust in the way this Company is treating its clients!