SUPERSONIC FIBER - HORRIBLE CUSTOMER SERVICE

I have had trouble communicating with Supersonic Fibre since the beginning of 29 November 2024. I want to relocate my fibre to a new location. I've logged multiple tickets but is yet to receive a response on any of them. I sent an email to one of the Service Ticket norifications too, but still no response. I have tried to call them twice on the number on their website: Call centre: ***. Which I could only get as far as the answering service. Both times I held on for more than 10 minutes, with no agent ever answering the call. I posted on my Facebook status and tagged them...no response. I sent a message on FB Messenger only to have an agent tell me they've received the request, but did not give any estimation of time as to when I will get any sort of communication regarding my requests.

Honestly, I don't know why I expected anything beter than when I initially subscribed in December 2023. In that case I signed up on their website, had and had a agent call me immediately and promised that my fibre would be active by the first week in January 2024....I waited 3+ weeks for the installation, and in the mean time had to use mobile data to be able to do my job as I work from home.

Hope I can save someone the issues I am facing now with this post. Do NOT get them as your FSP, they're customer service SUCKS!