Supersonic bad service

I have app**** for a fibre line since December 2020. Due to holidays, I was given free access until the installation was done. But last week the service had been interrupted without the actual installation taking place. I contacted the call center complaining about the interruption of service, then one of the call center agent asked me to cancel the services. Should you wish to cancel please send a email too ***.

I regard this as bad service.