Supersonic and their not so Superstars

I cannot believe that companies with this type of Customer service are still functional.

I started off with poor line speed, to an unstable connection, VPNs that drop, no internet and now just a cancelation....

Every CSA I talk too either has no idea what happens in the Fibre world, tells me to reboot and give router serial number(seriously after 4x a day it's not going to help), empty promises to send a technician out, transfer me to a manager(I think they don't exist), place on hold, place on hold AGAIN. I'm at witts end 2 weeks and it's worse than when I started. I sent a Cancelation request-I'm in discussions with the retention officer and the CSA tells me my Fibre is canceled.

So does anyone in Supersonic actually know what they are doing? Are they actually just there to place a person on hold. You have no customer service, no assistance, no call back, no resolution, no response. It's actually incredible to think you won ISP of the year 2019. I think in 2021 you would not even be in Top 100 You have no customer service-no idea why you have a call Centre. No one can help.

Help,I need help. I need to work. All I ask is for functionality of my Fibre!!!!!!