Supersonic and their delays

Still no login credentials have been received. I had paid in full on the 03.05.2021 for their fibre 20mbps download and 10mbps upload line, Vuma had done the installation on 07.05.2021 but messed up the wiring so it was not up and running, Vuma advised me today 10.05.2021 that the error has been repaired and all this while Supersonic has not even sorted out my login credentials. After multiple attempts to contact their call center, I finally received a case number - CAS-594311-V3S7S9. Really pathetic service guys, especially as a first impression to a new client.