TD
Tanya D

1 reviews | Active since Jul 2017

11 Feb 2021, 09:21

Supersonic

Doesn’t deserve any stars at all! Their customer care & after sale service is non-existent. I have tried unsuccessfully for 6 weeks for their technical department to send a technician out as I have little to no connection. I have logged numerous calls & am always told that a manager will call to arrange a technician to come out & my problem has been escalated. I have yet to receive a call from anyone at Supersonic. Their email service is not in use & there is no other way of contacting them. I am also always told that from their side I am connected whilst I have a notice on my cellphone saying “no connection”, the tv saying “unable to connect to network” & “no network connection found” & when I put the password in it says “incorrect password”, which it is not. The Speed Test is so low it can’t even complete the test the connectivity is so bad but I’m repeatedly told there’s nothing wrong with it. However having read the other comments here about Supersonic I see I am not alone! Supersonic should read these comments & live up to their empty telephone message promises! Terrible connectivity & even worse service!!

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Replies (1)
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Tanya D's update13 Feb 2021, 09:06
Reviewer Update
And still no response from Supersonic! Maybe they’ll take Ombud more seriously which is exactly what I’m going to do now.