Supersonic 5 weeks without internet and counting

Worst experience ever. Customer care line is useless. 45 Calls is 5 weeks to have my internet issues resolved and to this day,they still havent done anything from their side to fix my problem.My f-lte router was damaged during loadshedding,I reported the issue to Supersonic. They said they would send a replacement router,im still waiting. I had a fibre line installed at my house in the meantime,2 weeks without internet on the fibre line so far. I can connect to the router and the ONT but it says that I am connected without internet. Phoned their support line,they cant tell me where the problem is. Dealing with supersonic is the biggest mistake I have ever made when it comes to an ISP. Their service is so bad that I wish their company could just close their doors and stop *****ing our money. They are quick to sell their product,but when it comes to service delivery they are terrible to deal with. 24 to 48 hours to escalate a problem from the call centre to a technician and then 24 to 48 hours to escalate the problem to a manager and then 24 to 48 hours to escalate to account manager and so it goes. Its a never ending circle. Please dont ever use them as your ISP. I would give them a minus rating,but unfortunately thats not possible