Super*****ic customer disservice from Supersonic Fibre

This is about Customer Service at MTN Supersonic.

My Fibre was disconnected today for a bill I paid 2 weeks ago on 22 September.

Supersonic had been sending emails to the wrong address, actually an old address of mine I haven't used for years. We tried to find out what was happening (imagine actually wanting to settle a bill before receipt of invoice?) and found that all the invoices were languishing in my old email address. A series of rapid exchanges by email followed with Vimbai Chakanetsa of Customer Service, who wanted to disconnect us for non-payment.

I rectified the problem there and then, PAID the outstanding bill, told Vimbai who demanded to see proof of payment. Proof of payment was sent. I followed up with a request to Vimbai to acknowledge receipt, and change the billing address.

Never heard back from Vimbai again. Ever. Today, Supersonic disconnected us for non-payment.

I have spent hours and hours trying to get reconnected. I have had calls with agents all promising to reconnect me. I have been pushed from one agent to another. "It's a billing problem," they all say. They can all see that the bill is paid up in full. But they can't reconnect.

Zoom meetings are cancelled and business grinds to a standstill while these supernumerary Supersonic staff shuffle me from one department to another.

Meanwhile Vimbai Chakanetsa, who fired off emails like a Texas Ranger when he/ she needed us to pay, no longer responds to emails. Now that they have their money, we have no service.

Supersonic - Quick to call on debts. Super-slow on customer delivery!

Still awaiting a response from Vimbai... And literally no Internet today.