Super Sonic Terrible Service

I am a new customer based in Cape Town, I have been contacting supersonic for the 4 days to get my fibre up and running. I am now on day 16 and still no fibre technician has called me to setup an appointment. Eveytime I have called they have sent a message to operations and still nothing, no one can tell me what the delay is or when a technician will be at my premises.. I am working from home and this has impacted me in a big way.. This is so upsetting as a first time customer.. All I can do now is wait which is so frustrating..