Stay Away From Super Sonic Fibre

Please Stay Away from SuperSonic worst service ever I moved from one place to another on 03-09-2020 Supersonic Changed my Fibre line from a 20/20 to a 20/10 line from that day i could only get 10/10mb line speed. I logged a call and they worked on it but never gave me any feedback when i phoned again they informed me the call have been closed but my line speed is still the same. I then decided to upgrade to a 40/20 in the hopes this will fix my line problem this did not. I phoned them again and they reopened the call. They then told me the problem is with Openserve and they did log a call with them then closed the call again. I phoned again as i never get feedback or updates from them they told me the call was closed and opened another call I eventually lost track with all the calls as they keep closing the calls without fixing the problem and every time i call i get told they will phone me back but that never happened. They also decided to Bill me for a 20/20mb line that i paid and was told i will be credited for the difference because i only have a 10/10mb line. This never happened. then they Billed me for a 40/20 line that i still don't have when i phoned they informed me they escalated it to my Project Manager that will call me and give me feedback this never happened. I phoned again today and asked to speak to my Project manager i was informed there is no problems and my line is fine so this means all my open calls are closed again and my problem is still not resolved. I also cant speak to my Project manager or any Manger as the Customer service agents does not have a line to them and i can only deal with them while they are on a Chat system with the manager so this call took me 40 min just for them to hang up the phone after putting me on hold for 20 min because they don't want to assist or fix a problem. So in conclusion i still have a 10/10mb line from September and I'm billed for a 40/20mb line that i don't have I have emailed them called them Spend almost R1000 in Airtime this last two months with absolute no Joy or feedback they have the worst service ever and i wont recommend them to any one.