STAY AWAY!

Our business uses Supersonic fibre as our service provider and it has been the worst experience. For the last 2 weeks we have called them twice a day with no help. They have "opened" 2 seperate case numbers for us, to phone back the next day and find out they were never actually opened and dont exist. After the 3rd case was opened, I called to follow up, thier response was it has been closed because it was addressed and resolved (of course it has not been resovled because we still dont have working wifi). Today, 21/07/2021, I asked to speak to a manager or anyone that would be able to assist us correctly, the operator put me on hold for an hour and 56 minutes to then put the phone down on me. I think its disgusting to take money every month but make it impossible for the customer to receive the service.