Sonic suck!

My wifi was just abruptly disconnected due to the lack of knowledge of installers, that mixed up addresses further down in the road now there is a mess with billing as well as addresses, my address cannot be traced, the consultant cannot help me yet a Nonie of Johannesburg called me by the number ***....stating she need proof of residence to reinstall why I dnt know yet I have been paying since forever, she then promised to send her email address so that I can send her the proof of address, up until this moment I'm still waiting for her to send me her email address, I tried calling back no answer obviously end of business day for them, I then get through to a call center using all my airtime the consultant cannot hear properly, the line breaks up all the time and he finds it hard to pronounce a few things whi h then leads to me using alllllll my airtime up for absolutely no reason I'm still disconnected, which was never ever ever my fault yet I'm suffering coz of their error!... I would appreciate it if the company could give me a call and solve this asap... I need to stay connected for several reasons.