Service!!!!!!!!!!

On the 13/04/2021 I called Supersonic to esquire about the re 10mb fibre. I was on a month to month base after my two year contract paying R899-00 for a 20mb line. I asked then why I`m paying that much if they(Supersonic web site) are advertising the same package for R845-00for the past year?? On the 18/04/2021 I received a massage that my wifi will be on a 10mb line. I phoned them on the 19/04/2021 & on the 03/05/2021. The response from the agent was that it was with management and that is in process? Why do you not respond to your clients? If you want to keep me as an client you need to address this A.S.A.P.