Save yourself endless problems - do not support supersonicfibre

Supersonicfibre is the worst decision you can make for a fibre service provider. I Purchased a Fibre Contract with Nepic, who have been outstanding, super efficiant and helpful. Then they sold their domestic Fibre to Supersonicfibre and at that precise moment my problem started.

We run a small business online and with no connection we are forced to use our cellphones for connections and it is hurting our bottom line badly. From Friday morning 22nd May 2020 we have had no service whatsoever and after spending hours on the phone and whatsapps, Untill today we had no confirmation as to what is going to be done.

So today the next problem started... It is impossible to cancel my subscription with Supersonic, since there is no one who answers the phone after once again being on hold for hours.

I will love to speak to the very top management to find out how they are comfortable treating customers this way. It is business suicide. I for one will not relent in any way. I want to cancel my subscription as of immediate effect. Consider this your public notice, since there is no where else I am able to lodge my claim.

I do not accept any charges other than my one months notice. As a business with principle you should wave that fee also as a public apology to treat customers with such utter contempt and disrespect.

Looking forward to hear from you Mr. CEO of Supersonicfibre. My guess is you are to ashamed to address this complaint and therefore will probably not be man/women enough to answer me or any of the other complaints on Hallo Peter.

Yours truly,

Stephanie Gerber *** ***