Ridiculously poor service

The turnaround time to resolve technical issues is pathetic and customer service personnel are inconsistent. I called to log a call due to no fibre connectivity, the first person I spoke to told me to troubleshoot of which it failed, then she promised to call me back with feedback regarding my connectivity issues. When I asked her what my reference was, then she told me no she Wil call me back ans there was no reference number provided. An hour went by and there was no call back. I then called them again and this timea fault was logged and given a care number. I followed up at around 4pm, I was told the problem will be solved within 72 hours, just imagine. So I might be without connectivity for the whole weekend according to them, and I won't be able to connect to nothing while expected to pay a full bill. If only I knew before I subscribed to their Fibre. Never again.