Relocation Request HORROR

I am so frustrated with Supersonic Fiber! It took me a week to find out that they can actually do a relocation if you have moved. I logged the request more than a month ago. I was told it won't take long to install the fiber at my new location because I am already a customer. A week later I phoned to follow up. Now I was told it will take up to 10 to 14 days. So thinking it was already a week, whats another week or so. It has now been a month. Every time I phone in the call center consultant says it will be done soon. I got an email Friday saying the order is only in day 9. This is now 3 days shy of a month after I placed the request. The consultants are not being truthful in their feedback. It would have been a whole different story if they told me 2 weeks back they forgot to place the actual order, but now I keep getting the run around and I have to keep paying my account even though I don't have fiber install in my new location. I am close to cancelling it and going to a competitor.