RELEASE MY FIBRE LINE

I have been calling this useless company for over 3 weeks now. I just want them to release my Fibre line and this seems to be a battle I seem to not win. I opened an account with Supersonic in 2020, they took about 3 months to install my Fibre line, eventually that was done in March 2021 however it was never activated. I am calling them on a daily requesting update on the activation and no one seems to have an answer for me. Recently I'm told that I have an existing ISP which they claim is not with them. i find that very odd as I did not sign up with any other provider other than them. I'm tired of calling this company, you are only allowed to speak to agents. Management is either on lunch or occupied in meetings.

I need management to call me, more so Christel from PMO office to call me as she is the instigator here.