Refund debacle

I had prepaid supersonic fibre installed in October 2020. Everything worked well. Connection was good, service and all. As i was working from home my employer refunds me for data costs. To claim, i required an invoice. The prepaid voucher system did not provide for this. I was advised to go on the recurring system in which my account would debit monthly and the system would generate an invoice. The debit order went off at the end of every month. I called in to change the debit order date to the 16th of every month to ensure that there were indeed funds available in the account as i get paid on the 15th of every month. To change this, i was told to click on a link that they had sent to me and make a manual payment. I did this on the 17th of December 2020. When i done a follow up call to Supersonic, i was told by a consultant that i was wrongly advised and that i should request a refund. I did so on that very day, the 18 of December 2020. After over two months and several calls to enquire about the status of my refund I kept on being told that the case is still pending but refund is imminent. I was also told that the case will be escalated. I think I've reached the top of that escalator and nothing is forthcoming. I would like hellopeter urgently ook into this matter. The amount in question is R395.00.

The case number is: CAS-335957-X6F9T6 SC

The account number is: S***

Trusting that you will be able to assist

Regards