Premiums increased without authorization

This is the response from FNB. Totally unacceptable and shows level of contempt that they have for clients. Why must I pay for a service that I never signed for or authorised? I expect a full refund of all monies deducted for FNB ******** conduct. Dear Valued Customer, We acknowledge receipt of your complaint with reference number ***NF. We regret that we were unable to reach you to resolve your complaint. In accordance with our complaints management policy, your complaint has been closed. The FNB connect SIM card (Top up 500MB)- 2761xxx9773 has been scheduled for migration and will be effective 16/10/2026. There is an outstanding invoice which will be debited. If you require further assistance, please do not hesitate to relodge your complaint or contact us via email at your convenience. We are committed to assisting you. Thank you for bringing this matter to our attention. Kind regards, Kayla Peters Service Recovery Advisor FNB Connect: Chief Operating Officer COO Business Unit ***