Poor support and responses.

Last night my fibre went down. Spent several real hours on the phone with agents this morning. No resolution. Sent screen shots of errors as per the agents request this morning. 5 hours later and nothing. Working from home I need my fibre and am using significant a kits of mobile data which is very expensive to do my job. Even resorted to twitter and sent a DM with my details and no response. I’ve given up hoping supersonic are even able to restore my service. The deafening silence from the support team is very disheartening