Poor service fiber line

Absolutely poor service no internet for 4 days and when you call they say someone will contact you. Still no internet and have to spend out of pocket for data, and will still have to be pay the full bill month end. There billing system is also non existent the price on my fibre line increased 4 months ago and no one said anything surprisingly enough the account is in arrears due to the fact they didnt communicate there price increase. How sad to have to fight for a service I'm paying more than R800 a month for is this the direction private sector companies are headed.