Poor service

Worst customer service, I requested for relocation weeks ago and I keep getting the same email and text messages without any action.

"We apologise for the delay on the installation of your fibre line. We would like to assure you that we are working on it and you will be experiencing super-fast internet speeds soon."

Had paid for the month of May hoping to keep connected and thats money went to the drain. Thanks to month-month subscriptions I don't see any reason to keep for a service I'm not using. Cancelling and find another provider serious with its clients,.