Poor Service Delivery

I contacted supersonic via whatsapp. The only way you can contact them and informed them that my internet is offline. This I reported more than four hours ago and no response. I am not impressed with the means of communicating with clients as well as the poor service delivery. I also signed up in December 2019 and asked for debit to my account monthly which never happened. I had to ask what is my balance via whatsapp and had to for five months subscription via eft. I would like to move my account please.