Poor service delivery

Hi, I have moved from rynfield to brakpan in jully 2021, i have asked supersonic to move my wifi from rynfield to brakpan witch they have done, but since jully im being charged for 2 contracts where i only have one contract, im trying to call the supersonic team but they take forever to answer the calls and yet you do not get service from them, the wifi signal at my house is so poor, i have asked the team to send a supersonic technician to come and sort the signal but no help from there side, they give you this whats up zanele robot to comunicate with but there is no help from her. This is a 5 months problem now and im not getting any joy from the supersonic team but they expect me to pay, i have tride to join another service provider but i cant becouse of the contract with supersonic, when i asked them to cancel the contract they want to charge me canceling fees, i mean come on canceling fees for a poor signal and poor service delivery, if it means i must upgrade give the customers a request a call back option becouse to call the call centre is a waste of time. People stay away from supersonic, when you first join them the service is good but when it comes to after service theres nothing.