Poor Service by Supersonic

I recently signed up with Supersonic for Fiber to the home. On the 2nd of July 2021 my service was up and running. No issues. On the 10th of August 2021 during the course of the day, sometime after 9am my internet service was no longer working. I called Supersonic around 2pm and after being on hold in the queue for almost 30minutes I was informed that there is an outage in my area but the tech could not confirm that the outage has affected my service. She could not give me an estimate as to when will the problem be resolved. I tried calling again at around 7pm as I still have no service, I was in the queue on hold for approximately 5minutes then the call cut. I called back and the same cycle was repeated a few times. I used up almost 100 minutes of airtime on hold. This morning I called again, and was informed that there is an outage but no estimate as to when will the problem be resolved. Again today I wasted another 30 minutes of airtime so far. The emails are unanswered and when I email the *** address I get an automated response that the inbox is unattended. Who leaves their email set up for support unattended. Needless to say, I am still without internet. I cannot work as I work mostly from home. My nephew that lives with me is attending online classes and assessments for school and hasn’t been able to do his school work. I moved from Telkom to Supersonic thinking the service would be better. I regret the move.