Poor Service

Worst customer experience i had ever experienced in my life and wont advise anyone to join them. If this is Mtn than I'm sorry but i will port my cell number to another network as well. I joined them and bought a prepaid fibre voucher for R395 on Thursday 28/01/2021. On Saturday 30/01/3021 Vuma installed my fibre line and told me that in 24 hours i will receive my activation username and password from my provider. Nothing. Called Supersonic and i was told theres a 48 hour wat. Waited. Called again and was told theres a 72 hour waiting peruod. Waited. Called again and was told that this hours is business days not weekends. So waited. Called again and even logged a case numer (cas413041v3h5w6) and was told theres a 14 day wait period but escalated to management. Waited. Called again yesterday 12/01/2021 and was told its being escalated to management to call me, but a case cat be logged. No call from management till today.

I want to cancel and will be doing that so that i xan get fibre

I will also report this to Mitchellsfibre and to consumer journalist Wendy Knowler.