POOR AND VERY BAD SERVICE FROM SUPERSONIC

app**** for fibre end of may 2020 then first week of June it was allocated in my house but before the activation they request an upfront payment of R399 in order for your fibre to work and also request the banking detail in order for them to debit this upfront money and for the recurring payment on a monthly basis. Our agreement was to debit on my account on 25th of each month on a monthly basis for 2 years as they explained to me. Ok on the 25th June 2020 there was no deduction of the debit as agreed. After the allocation of fibre they said my service provider will be supersonic. So supersonic on the 29th June deactivated my fibre due to non-payment. Then I contacted supersonic on the 29th June 2020 asking them as to why the fibre is disconnected? they told me that there was no payment received from me. Then I asked them what happened to the banking details I gave them debit on a monthly basis? they told me the did not have my banking details that is why there was no deduction done in my account. Then same day on the 29th I requested to do EFT so that they activate my fibre, They provided me with their standard bank account then I have done the EFT and forwarded my proof of payment to their email address they provided me with. Since the 29th June till to date my Fibre is still disconnected. I have been calling everyday , sending emails and WhatsApp messages but no one is willing to assist me. Someone on supersonic WhatsApp rep**** to me saying that my fibre was cancelled they order a new fibre with Vuma Tel but I must again pay the upfront payment in order that Vumatel will allocate a new fibre. They sent me a link to make a payment of the upfront payment on the 2 July. I kept on calling again sending emails and whatsapps messages instead supersonic told me they forwarded my payment to Vumatel for a new order of my fibre. I tried contacting Vumatel they told supersonic must be the one who activate my fibre on their side. Vumatel and Supersonic are sending me from pillar to post and they keep on telling me they escalated my query to the relevant department. I tried contacting even the supersonic supervisors who is Michell McBride,Annari Bonthys.Johann Engelbrecht and Firoza Gaffoor not one of them bothered to contact me. Their service is very poor and to them the customers are not important to them as they don't even bother and call the client and find out about the problem of the client. What bothers me is that they just deactivate the fibre without informing me the client that because we do not have your banking details on our system ,please provide us with your banking details to avoid to be disconnected, no they just blocked the fibre jesses. From the 29th June till to date my fibre is still disconnected. even today I even sent emails ,sms making calls asking the same question as to when will be my fibre be activated since I already paid my upfront money on the 2nd of july, They told me they have a backlog of queries. Their service is very poor because my family and neighbours who are using Vumatel are facing the same problem that I am facing now. I think Vumatel must be removed from our arrear as every one in Vosloorus arrear ext2 all our fibres are being deactivated. Vumatel is not use friendly. I recommended it to my family and neighbours only to find that their service is just nonsense. I am not sure even now as to when will be my fibre be activated as there is no one who is communicating with in those WhatsApp's emails I am sending to them,