POOR AND PATHETIC SERVICE FROM THEIR CLIENT CONTACT SERVICE

Worst experience so far. Is this how I will be ****** of my money. I paid yesterday and everytime I call your contact centre all the call centre agents are rude. My internet connection is still not yet viewed. I spoke to Kamogelo Mo***eng and Thulisile respective yesterday asking me to email them my proof of payment because apparently I the reference number I use monthly is no longer in use which I was suppose to call and get a new one NB which is something I was never notified on. Now both the agents agents responding to my emails I sent numerous emails even to complaints but nothing. I want my account to be restore. My last call today agent was so rude ready to dismiss me saying I didn't pay and there is nothing she can do for me really is this how we are treated