Poor After Sales Service and Complaints Resolution

Dear "SUPERSONIC"

Your after sales service is NOT Supersonic.

I have never resorted to voicing my frustration on a public forum in the past. However, after 3,5 months with no resolution I feel it is about time to do so.

I have had the following problems with Supersonic since the installation of my fibre line at the end of July 2020.

1) I get the following error when I try to Log-In to my account on the supersonic webportal:

"We didn't find a account with this Cel number"

This has been a problem for the past 3 months. When I phone the call centre they confirm that my Cel number registered on the system is correct.

They also say that there is a problem on the "Web portal" and that they are working on it. My question is "HAS IT NOT BEEN FIXED FOR THE PAST 3 MONTHS?"

2) Also I have Not received any invoices at all to my email address, yet they confirm that it is correct.

3) There is no email to which you can send your complaints as all the email address that I send the my emails to return with the following message: "Y’ello This is an unattended mailbox. Please call us on ***or WhatsApp us on *** should you have any enquiries."

Yet, when I call them they have never resolved the above complaints - I still cannot login to the web portal and still do not receive email invoices.