Perthitic customer Service from Supersonic

This is really horrific when it comes to their customer care and actions they take. I have called their customer care for multiple reasons and they never action whatever is requested. My recent concern is on my account S*** for which I requested to to upgrade speed from 50 to 50mbps in month of May-2021, they said to me to upgrade within 48 hours however they never upgraded for next 1-2 months. suddenly in month of July I received notification that my connection has been upgraded effective today. I immediately called their customer Care to cancel that as I no more needed that speed. I confirmed with agent to make sure I have my 50bps connection back and my monthly invoice must not change. Now, today on 27th July I received sms for debit order of 1237.92 in place of 949.00 which was not right. How they can do what they want and can debit client account. This is like they being unfair to clients and looting money while their customer care not doing their job. Today I called 3 times and their customer care staff drops call after i hold for 20 minutes. I would certainly look for alternate to switch my connection as they are pathetic service provide when comes to customer feedback.