PATHETIC SERVICE

CRM ***/IN279642. I sent a cancellation request on 05/03/2021. Today, we phoned to follow up – for the umpteenth time, and finally received an invoice. The date on the invoice is captured for 2021/03/26, so why has it not been sent then??? Firstly – please explain what is meant by “Clawback (2021–03–18_2022-09-25)”. And secondly – how do you get to an amount of R2357.29 excl vat? Before we moved premises, we gave you guys AMPLE time to install a fibre line at our new premises. After numerous calls and e-mails to managers who never respond, this was never done. You forced us to cancel. You guys diligently took your money for 1 March and 1 April, for a service I DID NOT receive. I had to spend close to R3000.00 on data as I work from home, because of YOUR incompetence. And on top of all that, you want to charge me a total of R2710.80??? Ive been promised a manager will call today as I refuse to pay this amount. This better happen as you guys promised many times before someone will call and nobody ever does.