Pathetic service and very poor communication

This company is driving me Nuts ,I lost my internet 3 days ago and i am still down. You call and agents promise to call you back and that's it .on the second day i had to drive to their office which is 30km away because with calls alone i had used close to R700 and spend majority of time listening to the music and being send from pillar to pillar. I was told my the issue is Vumatel which disconnected me in error .My main problem with supersonic is lack of communication and dogging agents ,yes you can meet a few good ones but the company is full of guys who don't want to do their work ,i feel bad for all those i have recommended to sign up with them when I thought they are as super as their name ,now i will need to make proper research before i get another service provider ,Unfortunately if the issue is Vumatel i expect my service provider to buffer me an do all the communication as well as update ,i never skip my payments but now approaching a week with no service. When you call some of the tech guys all they know is to ask you to switch router On and Off and check your cables even if you tell them my ping to internet is working but no browsing .Lets be serious and skill up guys ,Management where are you??!,please don't run down this company ,I thought it had a future ,plz sort out your ticketing system to have visibility unless you don't really care. the service is pathetic. Your agents lack problem ownership and by the end of the day i don't blame agents but you the decision makers.