Pathetic Customer Service

Good day,

I have moved place on 29th May 2020, 2nd June requested line transfer to new premises, followed up several times we hang on for 45mins-60mins, still no response. No one ever gets back to you. Prior to the call below, spoke to someone, they gave me a case number. CAS-113927-Q2d028.. Called on 16-07-2020, spoke to Malwinde at 17.10pm, put me on hold for a long time, eventually by 18.05pm I cut the call.

I have received my invoice on 30-07-2020. I responded to this, asking for assistance, Minnah Bord responded on 3-08-2020, stated she will escalate it to the correct manager. To-date no one has made contact. It has been 3.5 months.

Till date, no-one has called or come through to sort. How can I pay for something that I am not using?????

I sent query on Supersonic Facebook page, still no response.

I wish someone can make contact and let me know what is happening. I need to get this service cancelled, I am going to another service provider.

I don't advise anyone to take up contacts with them.