Pathetic customer service

I have completed an application for Fibre upgrade in March 2021.

On 13 of March 2021 Octotel came to complete the installation.

Ever since 15 of March I had to follow up with customer service agents to find out what is happening.

I have been getting the same answer from all the agents, we will escalate the call.

I am fed up with following up with them.

Service is beyond pathetic!