Pathetic! Billed for a product I never ordered and never had.

See below, the mail I sent to supersonic after they initially billed me for a product I didn't order and which I did not have.

Now I'm still being billed and harassed for payment. They also only ever reply when there is an opportunity to make money. For everything else, don't expect a reply.

"Hi

I have never received such slap-dash, pathetic service from a company in my life!

I inquired about getting LTE through supersonic.

A lady called me exactly 2 weeks ago and I told her to NOT process anything as I still needed to check if my current provider has a notice period. I made it extremely clear to her on the telephone. PLEASE GO LISTEN TO THE CALL!

A few days later I get a message from RAM telling me they're coming to deliver my SIM card! Why??? I didn't authorize or tell Supersonic to process anything!

I send the message from RAM to the Supersonic WhatsApp number telling them what's going on and that it should be stopped. Someone replies saying they've told the project coordinator.

A few days after that Supersonic billing sends me an invoice for R618 (for a product I don't have and that I did not order or authorize!) As far as I know, it is a crime to do this!

I rep****, as you can see and told them, AGAIN - that I didn't order this and that it shouldn't be debited.

Obviously, this was ignored. This morning I wake up to see that R618 was attempted to be debited from my account.

I transact from my credit card and as such, I never keep any money in my cheque account so it was unpaid and my bank has now charged me R90 for an unpaid debit.

I want my application and all my details removed from your system and my R90 refunded.

I'm very happy to take this a lot further.

Can someone actually get back to me on this??"