OVER PROMISED, UNDER DELIVERED SERVICES

Over a month ago I app**** for the transfer of my fibre from my old address to my new address. I received several communications that they are in progress. I even received a call to confirm my order. Up to date, I'm still left without any services.

On 20 Dec 2021, I called the call centre and was promised by Jane Kwena (agent) that I would be contacted the same day regarding the status of my order. Today, 21 Dec 2021, I had to call again, as Jane did not get back to me, just to be told by another agent, who initially struggled to locate my order, that she will need to forward my case to the relevant department.

CLEARLY MY SUPPORT IS NOT VALUED, SO I WILL GLADY SEARCH FOR A NEW SERVICE PROVIDER!!!!