No service from Supersonic

New client, but since I received my router, on 1st October 2021, still not connected. Constantly on the phone with them, but no positive response. No person has contacted me. When you phone them you are on hold, last time for more than an hour.... And still no response from them. This is extremely poor service. They expect you to pay for a full month use, but you are not even connected. What a joke.!