No service delivery

Hello Peter, we have app**** for Fibre in November 2020 and up till today, we got no feedback or what so ever back from them. We have made our payment on 20th November 2020 with no service delivery.

My daughter is studying and she needs this fibre to be online. This is just sad that they think nothing of people out there, waiting on them.

We have complained, went to the office and send emails with is never returned. They say they will call us and get back to us everytime we call and they never do.

I am so frustrated with this poor service that they are giving us. We live in Lentegeur.

When I said, we want to either cancel, they said u have to send a email to cancel, which they never even saw too I guess.

So they have our money, nothing has been cancelled as we went to the office again and still no service delivery too.

I would like to know, what I ca do? Frustrated fibre customer