No Internet connection, no resolution

I have been without an internet connection since the 30th January, it's now the 4th February. I've phoned in to the call centre 3 times already and I'm getting 0 answers!! Nobody can tell me what's going on. We are new to supersonic and have only been using your services now for 3 weeks. Things are definitely off to a terrible start! We were reccomended by family who have no problems with your service but I definitely wont be recommending anyone due to the service I'm receiving. The last gentleman I called told me straight he has no answers for me he can't help me, I mean really??? How!? I've been told a manager would call me, 2 days ago and I'm still waiting because no one is getting back to me! Month end I will be expected to pay for a service that I'm not receiving and I'm not at all okay with that! I need answers already, I changed from a bad service provider to you guys who seems to give just as bad service!