My fibre has been off for three days now

My fibre has been off for three days now. I called Monday they said a cable was hit it will be fixed today is Wednesday no feedback no call back. I call back again and now they will only contact evotel to hear what is the problem. As long as you pay they don't care that you do not have coverage so I would have never been helped if I don't keep calling because I do not have fibre ? Where is the case number so I can follow up with Evotel ?