MTN-SUPERSONIC ****************!

I ordered a Fibre LTE service from the MTN-SUPERSONIC solution via their online platform mid May 2020 and to say this was the MOST PATHETIC SERVICE, NO FEEDBACK ON EMAILS, NO CALL NOTIFICATIONS would just be an understatement. ACCOUNT S***.

On the 28th of May I received an SMS stating that the fibre line has been ordered with MetroFibre (order n0. FTTX056368) and that they will keep me updated on the install.

On the 3rd of June 2020, I get a message from the courier company that the router will be delivered. Router gets delivered the following week but still no word on the installation. Thinking maybe its due to the Lockdown restrictions there is most probably a delay. This does not explain the complete SILENCE on the service provider side! Fast forward >>> No service ; but invoiced for 2 months! HOW???? WHY ???

I HAVE SENT A CANCELEATION VIA EMAIL A WEEK AGO AFTER HOLDING ON THE CALL CENTRE LINE FOR 45MINS! I kid you not. STILL NO FEEDBACK , not even an acknowledgement of email receipt. THIS IS ****************! POOR SERVICE AT ITS BEST! TOTALLY RIDICULOUS!