Lack of service at supersonic Fibre

We called supersonic to relocate us to our new place we wer told to wait 7 to 14 days we waited and nothing was done we called again told to wait 7 days the 7 days has passed nothing we have been calling and talking to the so called smart tech we are not taken seriously it's really frustrating as I am sending this we are still not connected and we have paid for the month of November now we are going to pay again without any services received we depend on this Fibre line for our daily use and to be treated like this is costing us a lot everyday