KMabasa

I started using their service in January 2021 when we moved into our new home. I was using the while you wait router as I waited for them to install the Fibre in my home. In May or early June 2021 they suspended the router and I paid R2700 or so forgetting that I should not pay until they install the Fibre. I called so many times until before my while you wait was again up and running. A technician was sent and after a few days or weeks my Fibre was up and running.

I had asked for a refund and was promised to be refunded even though I couldn't speak to the finance department, after countless calls made.

Did I receive my refund "NO", I gave them my account to make the deposit into it. I have been calling them endlessly from June till now to fix my account as every month it's going up. I have sent emails, called them and they promise to call the following day but I don't receive a call back and I have also sent messages via Facebook. On the 28th of December 2021 I sent a message via Facebook to disconnect my Fibre and I was told to send an email which I did. I received an email back to say they will disconnect my Fibre. On the days leading to the end of January I sent an email reminding them and also called, the lady I spoke to said she would call me back the next day but never did. Till now none of my request have been fulfilled and my bill has been going up. This is really frustrating