Internet /Fibre issues

I have been without service for the past 12 hours and supersonic team leader Kagiso advised me that I am having a fibre issue which is done by Vumatel which will take up to 48 hours. This is unacceptable for me to pay for a service that will be disconnected without any notification and I have to wait up to 48 hours before it's reinstated.

I am not a happy client at all